Internet Explorer issues have been resolved with our website

As I posted here on Monday, I had finally discovered why some of our customers had been experiencing problems when trying to make purchases through our website. The common denominator in the couple of consistent issues was the internet browser being used - Internet Explorer. I can happily say that after two intense days of examining thousands of lines of code that the problem was found and fixed. Users of Internet Explorer (all versions work now - I tested them, believe me ;) ) can place orders through our website – www.GiftBasketsFromMichigan.com without any bugs or glitches.

A very small coding issue (double quotes where there should not have been any - don't ask, it's a story that only fellow computer geeks like myself could relate to) was keeping Internet Explorer users from being able to look at the contents of their online shopping cart - that was not a small issue for customers, it was a HUGE problem.

They were unable to edit the cart contents if they accidentally placed the wrong gift basket(s) or too many gift baskets in their cart. Then, if they did manage to complete the transaction and purchase a basket or two - the confirmation page did not show - only a blank screen.

That is not what I would consider a positive customer experience.

Well, I am very pleased to say that these issues are now resolved. I have tested this in multiple versions of Internet Explorer and on multiple computers without any problems.

I will be contacting those who emailed me and/or called me when they experienced these problems and let them know that these problems have been fixed. I apologize to anyone who had a bad shopping experience with us because of these problems with our shopping cart.

I also want to thank those who contacted me about the problems that they encountered. Some of you will continue to do business with us. Some of you will never visit us again because of the problems you had.

Without this kind of feedback (I consider what some companies might think of as "bad" feedback to be good) I would not have known about the problem as quickly as I did.

I made a coding mistake. The mistake created some very bad experiences for customers and for that I can say nothing but I am sorry and I have since fixed the problem.

I doubt you would hear the CEO of Ford or GM be as candid as I have been here, but I would never want to be that distant from my customers. Gift Baskets From Michigan LLC exists because I love this state, its products, and the wonderful people who live here.

Thank you for your patience and understanding. Have a great day!

We are fixing problems with Internet Explorer users at our website

I finally figured out why some folks were experiencing problems trying to purchase gift baskets through our online store. I ran a test today using Internet Explorer (all versions) instead of my preferred browser, Firefox. I was able to recreate the errors/problems that some of you have let me know about (which I greatly appreciate, because if I don't hear the complaints I don't know there are problems). For the record, I have never been able to recreate these same problems with Firefox. For those of you that are loyal to Internet Explorer and have not yet tried Firefox - do yourself a favor and head over to www.mozilla.com and download the newest version of Firefox today.

Okay, back to the problems some of you have experienced while using Internet Explorer -

• After adding an item or items to your shopping cart you click on the 'View Cart' or 'Shopping Cart' link to see what is in your cart or make changes. After clicking one of those links you are presented with a blank page.
• During the checkout phase (when you are entering billing and shipping information) you click the 'Submit Order' button and instead of a confirmation page you are presented with a blank page.
• Just so you know, even though you receive a blank page instead of the confirmation page you order STILL goes through and is processed. You will still receive a confirmation email even though you do not receive the confirmation page after clicking the 'Submit Order' button.

I am currently working on a solution to why this happens only with Internet Explorer. Hopefully it will be taken care of within the next 24 hours. Until then, I strongly urge you to download the Firefox browser and take it for a spin. I rarely have problems with web pages (not anywhere near the trouble I have with Internet Explorer).

I'll keep you posted on the progress of fixing these Internet Explorer Only issues at our website.